Refund Policy

At The Chosen Festival, we want to ensure a seamless and enjoyable experience for our attendees. Please review our refund policy carefully to understand our terms and conditions regarding ticket purchases and refunds.

Non-Refundable Tickets

All tickets purchased for The Chosen Festival are non-refundable. Once a ticket is purchased, it cannot be returned or exchanged unless the event is canceled or rescheduled. We encourage you to double-check the event details before making a purchase.​

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Event Cancellation

In the event that The Chosen Festival is canceled for any reason (e.g., natural disasters, government restrictions, unforeseen circumstances), ticket holders will receive a full refund. Refunds will be processed to the original method of payment used at the time of purchase.

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Event Rescheduling

If the event is rescheduled to a later date, your ticket will automatically be valid for the new date. If you are unable to attend the rescheduled event, you may request a refund within a specified time frame, which will be communicated to you via email. Refund requests due to rescheduling must be made within [insert number of days] from the announcement of the new event date.

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Refund Request Process

If you are eligible for a refund, please follow these steps:
 

1. Contact Us: Send an email to dave.chosenfestival@gmail.com with your order number, full name, and reason for the refund request.
    

2. Verification: We will verify your purchase and eligibility for a refund. Please provide any necessary supporting documents if requested.
    

3. Refund Processed: If eligible, your refund will be processed to the original payment method within [insert number of days] business days.

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Refunds Due to Medical or Emergency Circumstances

Unfortunately, we are unable to offer refunds for tickets due to personal circumstances, such as illness, emergency situations, or change of plans. Please ensure you can attend the event before completing your purchase.

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Third-Party Ticketing Providers

If you purchased your ticket through a third-party ticketing provider (e.g., Viagogo), please refer to their individual refund policies. The Chosen Festival is not responsible for refund processing in these cases, and you must contact the third-party provider directly for any refund inquiries.

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Processing Fees

Please note that any processing fees charged at the time of ticket purchase are non-refundable, even in the event of a cancellation.